What We Collect and Why We Hold It
We collect information in two ways: what you give us directly, and what your device sends automatically. When you register, we ask for your name, email address, phone number, and the mobile wallet account you intend to use — whether that is bKash, Nagad, or Rocket.
-
1
We need this to confirm your identity, process your deposits and withdrawals, and keep your account accessible from any device you use. Transaction records are held so we can resolve any payment queries quickly; for example, if a Nagad transfer does not reflect in your account
-
2
balance, we can trace it against our records. Device data — your browser type, IP address, and session timestamps — helps us detect unusual login activity and protect your account from unauthorised access. We do not sell your personal information to third parties. We may share
-
3
data with payment processors, identity verification partners, and fraud-prevention services strictly to operate the platform. Retention periods vary by data type: account details are kept while your account remains active, and payment records are held for the period required under applicable rules. You can request a
-
4
copy of your data, ask us to correct inaccurate details, or request deletion where permitted. Availability of this service depends on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.